Frequently Asked Questions

Frequently Asked Questions

French-language Services

  • Are government offices in my area required to provide services in French?

  • Whom should I contact if I have not received adequate service in French from a government office?

    • Since it was created in 2007, the Office of the French Language Services Commissioner has been responsible for conducting independent investigations relating to the French Language Services Act either in response to complaints or on its own initiative, preparing reports on these investigations and monitoring the progress made by government agencies with respect to the delivery of French-language services in Ontario. Please visit the Office of the French Language Services Commissioner's website to file a complaint.

  • Is my municipality required to offer services in French?

    • Municipalities are not required to offer French-language services, even in the designated areas. The municipalities themselves are responsible for deciding whether or not to provide their services in French. However, in the event that provincial services are transferred to the municipalities, agreements must be reached to ensure the delivery of French-language services.

  • Why do only some universities, colleges, hospitals, and social services providers offer services in French?

    • Agencies partially funded with public funds are not automatically subject to the French Language Services Act. However, they may choose to receive designation in order to become official providers of services in French. Here is the list of agencies designated under the French Language Services Act.

  • Are there grants to help agencies to become bilingual?

    • The Government of Ontario does not provide grants to help agencies to translate documents or hire bilingual staff; however, the Ontario Trillium Foundation issues grants for capacity building projects, particularly francophone capacity building. If you would like information on how to make your agency bilingual, please consult our Toolbox or Heritage Canada's Making your Organization Bilingual website.

  • How can I have my agency designated under the French Language Services Act?

  • Does the Ontario government publish writing guides in French?

  • Are there specific services to promote the integration of francophone immigrants?

Learning French and Learning in French

  • Does the Government of Ontario offer French classes?

  • Where can I find French classes?

    • Many private associations, institutions and companies offer French classes for a charge. For example, if you live in Toronto or Ottawa, you can contact the Alliance française. You may also find information about classes at community colleges, universities and school boards in your area. Your city hall may also offer French classes near to where you live.

  • Does the Government of Ontario offer certification to evaluate my French language skills?

    • The Government does not offer evaluations of French language skills and, in general, there is not a universally recognized test in the province. Each company/organization/institution has its own language requirements for potential employees. It is therefore best to contact the agency in question before taking a language test. If you work for the Government of Ontario and would like to have your French language skills evaluated, contact your French Language Services Coordinator.

  • I would like to enrol my child in a French language school. Is my child eligible?

    • For a child to be automatically admitted, one of the parents or guardians must be a Canadian citizen and meet one of the following criteria:
      • completed his or her elementary education in a French-language school in Canada; or
      • have French as the first language learned and still understood; or
      • one of the children in the family is enrolled in a French-language school in Canada or has previously attended one.
      If neither parent meets these conditions, an admissions committee will determine whether or not the child is eligible. Please note that French-language schools meet the specific needs of francophones and operate entirely in French, including in their communications with parents. Non-French-speaking parents who want their children to learn French should contact the school boards in their area to identify the immersion school nearest to them.

  • How do I find a French-language school for my child in my area?

The Francophone Community

  • How can I get a copy of the Franco-Ontarian Directory?

    • The Franco-Ontarian directory is no longer published as of 2003; however, you may search for Franco-Ontarian agencies using our on-line directory.

  • Where can I find statistical data on francophones in Ontario?

    • In 2001 and 2005, the OFA published statistical profiles that present a socio-demographic portrait of the Franco-Ontarian population. We have not yet published the statistical profiles based on the 2006 census.

  • Where can I get the Franco-Ontarian flag?

  • What is the protocol for displaying the Franco-Ontarian flag?

    • When several flags are flown, the following order should be used, from left to right: the national flag, the flag of another nation, the provincial flag, the flag of another province, the municipal flag, the Franco-Ontarian flag. Please consult the City of Ottawa website for more information on the position of flags.

  • Where can I find information on francophone cultural events in my area?

  • Where can I post a position for francophone/bilingual staff?

  • How can I get Tant à découvrir licence plates?

    • Since May 30, 2007, the Government of Ontario has issued licence plates with the French slogan TANT À DÉCOUVRIR. The new licence plates are available at any Driver and Vehicle Licence Issuing Office and any ServiceOntario location that provides drivers and vehicle licence services. Customers who wish to exchange their English slogan licence plates for French plates will need to pay the standard plate replacement fee of $20.

The exhibit Ontario's Francophonie: Then and Now

  • How do I get brochures for this exhibit?

    • Brochures and posters for this exhibit are available in French and in English. You may obtain print copies by contacting the Office of Francophone Affairs.

  • How can I bring the exhibit to my community?

    • Agencies that would like to host the exhibit should contact Regroupement des organismes du patrimoine franco-ontarien (ROPFO) at 613 567-6363. Please check dates on the calendar to ensure that exhibit isn't already scheduled to come to your community in the coming months.

  • Is it possible to partially reproduce the exhibit's text and photos?

    • The Office of Francophone Affairs owns the rights to this exhibit. Please contact us if you would like to reproduce the exhibit's texts. The photographic rights belong to various institutions (see Page 1 of the brochure for specific details). If you wish to use these photos, you will need to contact these institutions directly.
 

Office of Francophone Affairs

Explore Government

 

Contacts